We at the Veterinary Council are committed to providing a timely, professional and quality customer service, and to ensuring continuous improvement in the way we meet our statutory duties and responsibilities.

In particular, our commitment is to:

  1. deliver our services to all customers, internal and external, in a timely, effective and professional manner, in accordance with our values alongside the principles of quality customer service.
  2. conduct our business in a fair, open and transparent manner, with due regard to your privacy and confidentiality, ensuring confidence in our processes.
  3. engage with all of our stakeholders to ensure co-operation and shared thinking on areas of shared interest.
  4. strive for excellence in the delivery of our services through active consultation, engagement and continuous improvement.
  5. enable the broadest access in the delivery of our services.
  6. ensure our staff team meet these customer service standards at all times.

This Customer Charter provides information about the level of service you can expect from us. It includes our commitment to providing a timely response to all communication with us, and to providing useful and updated information on our website.

If you feel we do not meet those commitments, this Customer Charter provides details about how you can raise a complaint about our quality of customer service.

To learn from your experience of the services we provide, we are happy to receive your feedback in writing to:

The Registrar,
Veterinary Council of Ireland,
53 Lansdowne Road,
Ballsbridge,
Dublin 4.

By Email to: info@vci.ie

By Telephone: 01-6684402

Disability Access Officer
We have an Access Officer, appointed in accordance with the Disability Act to provide or arrange for and coordinate assistance and guidance to people with disabilities in accessing the services we provide. If you need the help of our Access Officer Luke Lyons,  to use the VCI information and services, please phone (01-6684402) or email info@vci.ie and we will be happy to assist you.

This Customer Charter was approved by the Veterinary Council of Ireland on 19 January 2023, in line with the values set out in our Corporate Strategy 2019-2023.